Returns

RETURN POLICY

Unused, unopened merchandise in original packaging and pristine condition purchased from People, Places & Things can be returned for a refund within 30 days of the customer’s receipt of order. Shipping costs will not be refunded. People, Places & Things products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Please follow the instructions below for ALL returns:

  • Contact customer service at weborders@peopleplacesandthings.com or call 800-656-5662 to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label. Packages received without an RA# will be refused and returned to sender.

  • Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted.

  • People, Places & Things is not responsible for any packages lost by the carrier. We will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective.

  • Send the package to: People, Places & Things / Return Authorization No. ___ / 6080 Center Drive / Suite 500 / Los Angeles, CA 90045

  • Keep a record of your shipment until you have received a refund.

For additional information on our return policies, please contact customer service at weborders@peopleplacesandthings.com or call 800-656-5662.

RETURN AUTHORIZATIONS

All returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see above for instructions.

DAMAGED AND/OR DEFECTIVE PRODUCTS

Items shipped in error or received damaged can be returned for refund within 5 days of customer’s receipt of order. People, Places & Things will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier. Please see above for notification and shipping instructions.

WARRANTIES

Any product purchased on peopleplacesandthings.com is guaranteed to be free from defects for a period of 90 days from receipt of your order. If you think your product is defective within the 90-day period, please contact customer service at weborders@peopleplacesandthings.com or call 800-656-5662 to arrange for a refund. See above for instructions.

If you did not purchase the item on our website, please contact the retail store where you made your purchase.